Shipping, Returns & Exchange Policy

At Ember Market, we want you to enjoy a seamless shopping experience from checkout to delivery. Please review our shipping, return and exchange guidelines below.

Shipping Policy

  • Free Economy Shipping: Orders of $150 or more qualify for free economy shipping.
  • U.S. Orders Only: We currently ship within the United States only.
  • Processing Time: All orders ship out the next business day after purchase.
  • Tracking: Once your order is shipped, you’ll receive a confirmation email with tracking details.

Return & Exchange Policy

To maintain the integrity of our business and provide the best service to all customers, Ember Market strictly adheres to the following policies:

In-Store Purchases

  • Returns accepted within 30 days of purchase.
  • Items must be in original condition: unworn, unwashed, and free of odors.

Online Purchases

  • Returns postmarked within 10 days of package delivery date → Refund to original payment method.
  • Returns postmarked within 11–15 days → Store credit issued.
  • Returns postmarked 16+ days after delivery date → Not accepted.

Item Condition Requirements

  • Items must be returned in original condition, unworn, unwashed, and free from outside odors (smoke, pets, etc.).
  • Ember Market reserves the right to refuse returns not meeting these expectations.
  • Final Sale items (including accessories, beauty products, and discounted merchandise) are non-returnable.

  • SHIP YOUR RETURN

    Please send returns to:
    Ember Market Return
    1951 East 18th Street
    Norwalk, Iowa 50211

  • RETURN AT EMBER MARKET

    Return in person at
    Ember Market
    1951 East 18th St, Suite 107
    Norwalk, Iowa 50211

  • QUESTIONS?

    If you have any questions about shipping, returns, or exchanges, pleasecontact us. Our team is happy to help!
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